Returns & Exchanges
Returns and exchanges are accepted within 30 days of receipt of your order.
Only completely unused and unmounted parts are eligible for returns.
Returns: If the Customer decides that they do not want the item that they purchased or that they purchased the wrong item, they can return the item/s unused and in original packaging for a refund less shipping charge.
If package has been opened. there will be an additional 5% restocking fee subtracted from refund total.
If Customer received the wrong item due to T-Bone Racing's mistake, Customer will receive a full refund, shipping included.
Used and or broken parts cannot be sent back for a return and refund, eligible broken parts can be sent back for a warranty.
Return Labels. T-Bone Racing will supply a return label if order received was not the correct one. The Customer is responsible for the costs of returning an order that they ordered by mistake or decided not to keep it.
Contact email@example.com if you wish to return or exchange an item.
When will my order ship? T-Bone Racing strives to ship all orders as fast as possible. On most orders there is a 2-6 day processing time after the order is placed. Most orders are shipped within 3 business days.
NOTE: Our processing time does not coincide with what you purchase in regards to postal shipping time, they are two different processes.
Can I get a tracking number? You will receive an email with shipment confirmation and tracking number as soon as the order has been shipped.
- All USPS First Class International mail will not be tracked after leaving the US.
- Any international package may be subject to customs fees/import taxes. It is the responsibility of the buyer to know their country's import laws and pay any and all import taxes or custom fees. T-Bone Racing is not responsible for these fees.
We highly suggest selecting a FedEx shipping method for International orders to insure prompt and accurate delivery.
International Reshipping Policy
In some cases USPS first class international shipping can take up to 6 weeks to reach their destinations.
Due to this if after 6 weeks from the original shipment date the item(s) has not been delivered, we will reship the order free of charge First Class. Packages will be reshipped via USPS First Class mail regardless of the original shipping method. If you would like your reshipped package upgraded to Priority or Express mail you will be asked to pay the difference.
In some cases a package may not be picked up at the post office and will be returned to T-Bone Racing marked "not called for" or "unclaimed". T-Bone Racing will certainly reship these packages to the buyer but will request the buyer cover the shipping costs. If the package is received after 60 days of the purchase date no refund will be made. If the customer does not respond after being notified (via email) of the returned package the order will be considered on-hold until further communication from the buyer.